Frequently Asked Questions
Everything you need to know about transforming your space with The Tile Shoppe.
How do I calculate how much tile I need to order?
Measure the total square footage of your area and add a 10-15% buffer for cuts, waste, and future repairs. For herringbone or diagonal patterns, we recommend a 20% buffer.
Do you offer samples before I commit to a full order?
Yes, we highly recommend ordering samples. You can purchase individual sample swatches for any tile to see the color, texture, and finish in your home's unique lighting.
How is the tile shipped to prevent breakage?
Large orders are securely packed on pallets and shipped via LTL freight carriers. Smaller orders are double-boxed with protective foam. If any items arrive damaged, please notify us within 48 hours for a replacement.
What is your return policy for overstock tiles?
We accept returns on unopened, full boxes of tile within 30 days of delivery. Please note that a 20% restocking fee applies, and the customer is responsible for return shipping costs.
Can I use wall tiles on my floor?
Generally, no. Wall tiles are typically thinner and not rated for foot traffic. However, most floor tiles can be used on walls. Please check the 'PEI Rating' in the product specifications for durability details.
How long will it take to receive my order?
In-stock items typically ship within 2-3 business days. Depending on your location, transit time usually takes between 5 to 10 business days for freight deliveries.