Returns & Exchanges
At The Tile Shoppe, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all uninstalled, full-box tile products. Please note that custom orders and individual loose tiles are not eligible for return to ensure the highest quality control for all our customers.
Check Eligibility
Verify that your return is within 30 days of delivery and that the tiles are in their original, unopened packaging with no signs of installation or damage.
Request Authorization
Contact our customer support team with your order number to receive a Return Merchandise Authorization (RMA) number and the specific return shipping address.
Pack and Ship
Securely pack the tiles on a pallet or in reinforced boxes to prevent breakage during transit, clearly marking the RMA number on the exterior of the shipment.
Inspection and Refund
Once our warehouse team inspects the returned goods to confirm they are in resellable condition, a refund will be issued to your original payment method, minus any applicable restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing